• Lead significant transformation
• Pivotal leadership role in values-based organisation
• Drive operational excellence and financial sustainability

Mōu | For you

At Harbour Hospice our values are at the heart of everything we do. We welcome applications from all backgrounds who share our values of aroha (compassionate), tautikanga (professional), and mō te katoa (inclusive).

The Chief Operating Officer (COO) plays a mission-critical role, driving transformation in operational strategy, technology and financial sustainability. With a big mandate for change and as part of a highly dedicated and collaborative senior leadership team, you will play a pivotal role to significantly alter Harbour Hospice’s trajectory.

If you thrive in complex environments, embrace values-based leadership, and bring a mix of strategic foresight and operational discipline – this role is for you.

Mō te tūnga | About the role

As COO, you will lead in four key areas:

• IT strategy and digital transformation: Oversee major system upgrades and ensure digital solutions enhance the way we work, and overall quality of care provided.
• Financial strategy, risk, and forecasting: Strengthen financial sustainability, data insights and commercial initiatives.
• Operational leadership: Oversee infrastructure, property, facilities and operational systems.
• Strategic project execution and change management: Drive transformation and support our leaders to drive high-impact cross-functional initiatives.

Reporting to the CEO, this is a full-time position based at Hibiscus Hospice with travel to other sites as needed.

He kōrero mōu | About you

As an experienced executive and operational leader, you bring a track record of successfully leading IT and digital transformation and optimising operations. You are equally comfortable working at a strategic and operational level, ensuring excellence in execution while fostering a positive and inclusive environment.

Your success will be built on exceptional collaboration and relationship-building skills. You thrive on working in partnership with others, engaging seamlessly across all levels of our organisation and with key external stakeholders. You understand that true success in this role isn’t just about delivering outcomes – it’s about bringing people on the journey with you.

Your background also includes:

• Proven leadership in complex, multi-faceted organisations
• Strong financial and commercial acumen
• Experience leading organisation-wide strategic change and process optimisation
• Exceptional communication and interpersonal abilities
• Experience leading and overseeing complex, cross-functional projects at an organisational level
• A strong understanding of specific project methodologies
• Ability to spot and leverage commercial opportunities
• A background in health and/or not-for-profit preferred but not a pre-requisite

Ko mātou tēnei | About us

Harbour Hospice is one of the largest hospices in Aotearoa caring for people across the North Shore, Hibiscus Coast and Warkworth/Wellsford regions. We support and provide holistic care to people in their homes, in one of our two inpatient units, or in community programmes offered at each of our three sites. We are a progressive organisation that puts each tūroro, patient, whānau and family, our community and our people, at the heart of everything.

Me pēhea te tuku tono | How to apply

Click on the link to submit your CV and cover letter through our careers site. Tell us your motivation for applying and how your work and life experience align with our values and the role you are applying for.

Don’t hesitate to email Peggy Newton, Recruitment Specialist peggy.newton@harbourhospice.org.nz with any questions, or to arrange a kōrero (chat) before you apply.

Applications close Thursday 10 April 2025

You must have the right to live and work in Aotearoa New Zealand. Background and pre-employment checks including health screening where applicable, are part of our recruitment process.